Since 1968, Diplomat has exclusively marketed and distributed an impressive portfolio of international and domestic brands. As the importer of many leading brands, among them Proctor & Gamble, the leading manufacturer of consumer goods worldwide, Diplomat has substantial presence on the store shelves.
Diplomat's main characteristic is its business dynamics and creativity. The company constantly develops more and more areas of operation, using its existing cutting-edge logistics infrastructure and its market position. For instance, Diplomat’s provides logistics services, such as packaging, storage and distribution for a wide array of manufacturers, developing service packages tailored to the exclusive needs of each client. Materna is one fine example of this service.
Diplomat’s constant drive for excellence and serviceability in its extensive range of operations has generated a challenging reality, especially for the off-the-shelf solution vendors of systems such as organizational management systems, who competed to replace the organization's current information system infrastructure. After all was said and done, Diplomat chose to implement SAP’s solution and Malam-Team was chosen as the implementing contractor.

	SD – sales distribution management
	MM – procurement and inventory management
	WM – warehouse management
	PP – production management (supporting added value services)
	HR – human resource management
	CS – customer service management
	WF – work flow management
	External accounting – GL general ledger, AR accounts receivable, AP accounts payable, AA asset accounting
	CO – costing, budget management and profitability analysis

At the characterization (BP) stage, which has been successfully completed, ARIS BPM tools were used, with emphasis on the solution’s processes aspect. The combination of the tools in the BBP process facilitated the focus on processes and the creation of a friendly environment for the client to make decisions relating to the application method for any scenario. The discussions were held by maintaining end-to-end processes for every possible scenario.

Throughout the entire project, the outcome was documented on the client’s organizational portal. Thus we assured total transparency relating to the project implementation, conclusions of discussions, and decisions and their application. All concerned were able to see the project files and comment on them, within a set time limit. The Diplomat staff was an integral part of the project

	Diplomat began integrating Gillette operations which were reassigned from Schestowitz cosmetic company.
	The construction of a new large warehouse required characterization and integration into the new operating system solutions, which would ensure efficiency by dividing the load between the two facilities.

Business Advantages
Alon Zaraff, Information Systems Manager at Diplomat:
"Diplomat’s recent growth has been substantial. The company perceives its information systems as part of its strategic assets. With the growth, the need has arisen for an overall upgrade of the company’s information systems. We chose the SAP system because it improves the company’s achievements through efficient operation of the business processes, and gives Diplomat a significant competitive edge, especially in the long run. Diplomat chose Malam-Team because of its proven record in managing complex projects, the highly-skilled human resources it brings to the project and its ability to provide a comprehensive solution for all our needs. Diplomat’s application method, consistent with its business processes, is to be implemented at every stage of the project including training, authorization and acceptance testing. This method ensures the solution’s comprehensiveness and integratability, and serves as a basis for the language shared by Malam-Team and Diplomat personnel".

Baruch Rothschild, Partner and Director of the project supervisor, Seker Management Consulting Company, expands:
“The challenge in implementing a joint project with the technology supplier and the client’s business representatives, is to create a uniform language for the business reps to use among themselves and between them and the supplier. This challenge was tested during the CRP presentations, at the end of which Diplomat’s representatives stressed the fact that the scenarios presented to them do in fact reflect the needs and earlier discussions, and that the supplier indeed understood and presented processes which address these needs in the system.
With my vast experience in numerous projects, I cannot recall such positive feedback on this matter as we heard from Diplomat.
This outcome was achieved by altering the work processes and adapting them to fit the options available in the system, with the aim of minimizing the scope of the development. By including the BPM methodology during the discussions and presentations, the participants created a language shared by the technology representatives and the Diplomat representatives. The know-how gathered for the BPM system will later serve all elements involved in the project, including the testing and training staff and the workers who will analyze the alterations, compare them to the existing situation and will prepare for them by implementing changes in the work procedures, among other activiteis”.

The Director of Malam-Team’s SAP Division, Vardit Vazner states:
“The SAP Division at Malam-Team specializes in the distribution and logistics industry, including the application of the WM module. The application of this solution replaces the older DC Master solution, facilitating the highest level of warehouse management. In the Diplomat project, Malam-Team used a different application method by combining BPM tools (ARIS) with Solution Manager. We implemented this project by a process assimilation method and not by the modular method, with the goal of generating maximum integration during the initial stages of the project, as early as the characterization stage. Malam-Team has dedicated all of its experience and professional know-how for the optimal implementation of this project. Our goal is to implement the project to the client’s absolute satisfaction. In order to do this we will maintain the highest level of professionalism, uncompromisingly meet the deadlines and adhere to the client’s budget”.

Malam-Team’s project manager, Itzik Gini:
"We have implemented the application at Diplomat by using the new scenario management methodology that is currently gaining enthusiastic acceptance worldwide. The ERP systems boast process efficiency and lower costs for the client, and that is expressed as early as the system application stage. This is expressed by the fact that the project is documented and managed by Solution Manager and ARIS with full transparency opposite the client, for performing tasks which were decided upon in discussions and documenting customization. We transferred a CRP series as part of the methodology and the client’s positive feedback proved that this methodology will soon replace project management as it is performed today”.

Malam-Team’s SAP Division heads ERP projects from beginning to end, by combining know-how and integration and thus creating maximum effectiveness. The Division's main focus is the implementation of projects by combining Solution Manager tools with the ARIS BPM. The Division is constantly growing and has recently implemented large-scale projects with companies like Ha’argaz and Albaad.