 Outsorurcing The success of many organizations today depends on smart and proper management of their computer systems. This sophisticated management constitutes an essential foundation for the existence of any organization, and the choice of a service provider is crucial for their operation and achievements. For years Malam Team has been a leader in outsourcing expertise and professionalism with its extensive knowledge of the Israeli market. The Group is at the forefront of global know-how in the field and its outsourcing experts provide its clients options for benefiting from the most advanced computer and management solutions. Malam Team's outsourcing solutions include numerous benefits such as top quality and professional solutions for all the organization's computer needs, and substantial savings of resources and management time while maintaining a high level of service and the ability to focus on core businesses without concerns about computer problems
Advantages Malam Team has long standing experience in outsourcing and dozens of experts with comprehensive know-how enabling and organization to benefit from the convenience and flexibility typical of this type of work. The Group offers a selection of flexible programs for working together, allowing tailored solutions for the unique requirements and needs of each client. By using international methodologies adapted to the needs of the Israeli market, Malam Team ensures the success of the project and full compliance with the service reliability required by the client. Areas of operation
By understanding the customer's needs, Malam Team offers four key service plans, a comprehensive plan, a service plan, a personal plan and a consultancy plan for working together with its clients. These allow the Company to provide top quality flexible and convenient solutions for the unique requirements of each client.
Malam Team offers a customized full outsourcing solution by hosting the organization's infrastructure at its well-resourced and secure server center. This solution frees the customer from dealing with technological infrastructures while being significantly cost-effective. This plan includes SLA commitment and comprehensive management of the computer unit, development services, maintenance, assimilation of applications, network management, technical consultation, running of a support center and management of subcontractors. The service also includes website management and offers ongoing and strategic consultation for the organization's information systems, while providing technological and systematic innovation
This plan provides specialized support based on Malam Team's global Enterprise Help Desk (EHD) support center. This plan enables end-user and service-provider support for desktop applications (MS Office) and other applications by using state-of-the-art tools and proven effective methodology. The EHD center is set to provide all types of SLA agreements according to the priority of the computer system within the organization..
Malam Team's Out Task plan is a customized plan specially tailored for the organization and usually focuses on a specific process. In this plan, Malam Team's experts undertake overall managerial and operational responsibility for a specifically defined IT area or project.
Malam Team's consultation plan allows expert consultation services to be adapted to the needs of the organization and its requirements by providing on-site consultation services, while providing backing up and supporting the existing team.
The Company offers a customized plan enabling a comprehensive and integrative solution and the establishment and running of network software and hardware systems. These solutions include command and control, including remote management and operation, of command and control systems installed on the client's infrastructure; Outsourcing solutions for expert, operation and/or mainframe computer hosting services; the establishment, operation and development of server farms and DRP sites; Providing infrastructure consultants and comprehensive solutions for municipalities through the subsidiary, MetropoliNet, this specializes in municipal computer services.
Providing full service for all components of the organization's server farm, Malam Team has the capacity to provide all types of hardware services. Malam Team also specializes in application and support of solutions, maximizing the organization's infrastructure such as virtualization and "green" computerization. Malam Team is set to provide services from simple B&F through to taking full SLA responsibility. |