 Outsorurcing
Advantages
MalamTeam has long standing experience in outsourcing and dozens of experts with comprehensive know-how, enabling any organization to benefit from the convenience and flexibility typical of this type of work. The Group offers a selection of flexible programs for working together, allowing tailored solutions for the unique requirements and needs of each client. By using international methodologies adapted to the needs of the Israeli market, MalamTeam ensures the success of the project and full compliance with the service reliability required by the client.
Areas of operation
· Ongoing management, operation and maintenance of support for IT users, IT infrastructures and business applications · Comprehensive management of information systems, computer system solutions and business continuity · Infrastructure consultants
MalamTeam has long standing experience in outsourcing and dozens of experts with comprehensive know-how, enabling any organization to benefit from the convenience and flexibility typical of this type of work. The Group offers a selection of flexible programs for working together, allowing tailored solutions for the unique requirements and needs of each client. By using international methodologies adapted to the needs of the Israeli market, MalamTeam ensures the success of the project and full compliance with the service reliability required by the client.
The success of many organizations today depends on intelligent and efficient management of their computer systems. This sophisticated management constitutes an essential foundation for the existence of any organization, and the choice of a service provider is crucial for smooth operation and achievements. For years MalamTeam has been a leader in outsourcing expertise and professionalism, with its extensive knowledge of the Israeli market. The Group is at the forefront of global know-how in the field and its outsourcing experts provide its clients with options to benefit from the most advanced computer and management solutions. MalamTeam's outsourcing solutions include numerous benefits such as top quality and professional solutions for all the organization's computer needs, and substantial savings of resources and management time while maintaining a high level of service and the ability to focus on core businesses without concerns about computer problems
By understanding the customer's needs, MalamTeam offers four key service plans: a comprehensive plan, a service plan, a personal plan and a consultancy plan for working together with its clients. These allow the Company to provide top-quality flexible and convenient solutions for the unique requirements of each client.
Malam Team offers a full customized outsourcing solution by hosting the organization's infrastructure at its well-resourced and secure server center. This solution frees the customer from dealing with technological infrastructures while being significantly cost-effective. This plan includes SLA commitment and comprehensive management of the computer unit, development services, maintenance, assimilation of applications, network management, technical consultation, running of a support center and management of subcontractors.
The service also includes website management and offers ongoing and strategic consultation for the organization's information systems, while providing technological and systematic innovation
This option provides specialized support based on Help Desk (EHD Enterprise) – MalamTeam's global support center, which serves as a Single Point of Contact for clients of the IT organization. The track provides support for end users and service providers, both in the field of desktop applications (MS Office) and in other applications, using advanced tools and effective proven methodology such as ITIL. ITIL is a methodology for implementing work processes providing computing infrastructure services (people) according to business requirements and at an acceptable cost (technology). The EHD center is able to supply SLA agreements of all kinds and according to priorities set by the organization for its computer systems.
Malam Team's Out Task plan is a customized plan specially tailored for the organization and usually focuses on a specific process. In this plan, MalamTeam's experts undertake overall managerial and operational responsibility for a specifically defined IT area or project.
Malam Team's consultation plan allows expert consultation services to be adapted to the needs of the organization and its requirements by providing on-site consultation services, while providing backup and supporting the existing team.
The Company offers a customized plan enabling a comprehensive and integrative solution and the establishment and running of network software and hardware systems. These solutions include: command and control, including remote management and operation of command and control systems installed on the client's infrastructure; outsourcing solutions for expert, operation and/or mainframe computer hosting services; the establishment, operation and/or development of server farms and DRP sites; providing infrastructure consultants and comprehensive solutions for municipalities through the subsidiary, MetropoliNet, which specializes in municipal computer services.
Providing full service for all components of the organization's server farm, MalamTeam has the capacity to provide all types of hardware services. MalamTeam also specializes in the application and support of solutions maximizing the organization's infrastructure, such as virtualization and "green" computerization. MalamTeam is set to provide services from simple B&F through to taking full SLA responsibility.
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