Salesforce

Salesforce, the worldwide leader in Customer Relationship Management (CRM), provides organization with advanced and innovative channels through which to engage and connect with customers. Over the last number of years, Salesforce assumed a strong leadership position in the reports provided by analysts such as Gartner due to its vision, functionality and customer experience.  We offer our significant experience in the implementation of Salesforce CRM systems including hundreds of successful implementations.  Our team includes implementation experts, systems analysts, and programmers.  Utilizing their expertise, we provide high quality flexible solutions while meeting schedules and various challenges to a variety of customers including SMB and Enterprise organizations.

Unique Salesforce solutions for non-profit organizations and associations – Salesforce provides ten free licenses to such institutions as a philanthropic act. We have many years of accumulated experience with supporting such organizations beginning with built-in Salesforce solutions and including unique customized solutions.  All of the solutions we offer are tailored to non-profit associations.

Solution Areas that we offer:

• Sales Cloud – A sales cloud that provides power to your sales team. Increased revenue, solid pipeline, and management of complete sales cycles up to completion of the sale. Enables management of sales data in one central repository and provides alerts and insights.
• Service Cloud – A service and support cloud that aids in customer retention and satisfaction and professionalism of your support staff. Your customers can choose their preferred communications channel such as: e-mail, phone, social media, or chat in real time. All of these features are available from a single, easy-to-use console with an advanced and amazing service experience.
• Marketing Cloud – The Marketing Cloud is a sophisticated platform that assists you in approaching and contacting your customers at the right time with the most appropriate message in an optimal fashion. Customer contact can be achieved via a multi-channel platform including e-mail, SMS, digital marketing, web content and social media.
• Commerce Cloud – This cloud provides a 1 to 1 customer experience via the internet, social applications, mobile phones, store, etc… The Commerce Cloud enables an end-to-end platform that can enhance the whole cycle from an advanced purchasing experience until the fulfillment of the service experience via intelligence and built-in prediction.
• Community Cloud – This cloud is the perfect place to connect with the people around you. Either from a portal, help community, support site, HR center or another communications channel, an on-line community is the optimal place to connect with people (customers, partners, employees) in a new and unique way.
• Platform – enables construction, management and optimization of applications while utilizing Salesforce technology.
• Unique Modules Developed by our Team – Modules such as SMS messages, Credit Card Clearing, the production of billing statements, updating currency rates, verification of bank accounts, management of events and projects (including time and attendance), and reporting of project hours are all available and easily integrated into Salesforce.

Industries – The above solutions and others not listed, function horizontally in a number of industries. With the assistance of Salesforce, we can respond to specific challenges in your industry. We can supply a product beyond customer expectations and to enhance your business with structures processes  based on Salesforce